FAQ


MOST IMPORTANT

HOW LONG DOES SHIPPING TAKE?
Our products can take between 2-4 weeks to reach the customer; it may take longer for deliveries outside of the USA (around 2-6 weeks). For more detailed information on shipping, please visit our shipping page.
DO YOU PROVIDE TRACKING NUMBERS?
Yes, we provide tracking numbers for most of our products. For more detailed information on tracking numbers, please visit our shipping page.

DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes we do ship EVERYWHERE and shipping is FREE in most cases!

OTHER

WHERE DO YOU SHIP FROM?
We ship from different factories all around the world. So, please expect your items to be shipped separately if you order more than one item.

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Most times this is because our customers have accidentally entered their email wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

WHAT IS YOUR STORE'S RETURN & EXCHANGE POLICY?
Please refer to our returns and refunds page.

WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
NOTE: if for some reason your order is never released by customs, we'll send you a free replacement.

I ENTERED MY ADDRESS WRONG! CAN YOU PLEASE CHANGE IT?
Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise, we do not take the responsibility for wrong addresses. Please enter your address carefully at checkout.

Do you have a question that's not answered here on this page? Contact our customer service team at support@newtraildesign.com and we'll answer it as soon as we can! 


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