Refund Policy


Not in love with your new purchase? Please contact our customer service team! We’d be more than happy to help you sort your issue out and find the best solution for you!

Order Modifications or Cancellation:
After your order has been placed, you have 24 hours to contact our customer service team and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged/Incorrect Order:
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a 10 DAYS OF RECEIVING. In that case, we would be happy to reship a brand new one, provide a refund, or ship another item from our shop to you (without returning your defective one)!

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the item or the damaged area of the item. Please contact us by email at support@newtraildesign.com and one of our helpful support staff will help you with a replacement or process a refund for you!

Order Not Received:
If your item has not arrived within the time of 8 weeks, contact our support team at support@newtraildesign.com for a free replacement order or a full refund. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns:
You can return your order to get it replaced within 10 days of its delivery as shown on the tracking website.

To be eligible, you need to send the product UNUSED and in its original packaging.

NOTE:
We reserve the right to refuse a replacement if the above conditions are not met.

We can cancel orders that have not been processed (within 24 hours of when you placed your order) or if the product is not available. Refund does NOT apply if you simply do not like the product.

Full refund Instructions:
• Contact support immediately.
• Product has to be unopened and unused.
• It must be within 10 days of receipt.
• Pay for return shipping.
• Send product back to the factory.
• Once all completed. A refund will be applied to the same payment method used.


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